Last updated: 10 June 2026

Onkabetse IT Solutions respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our online shop at shop.oitsolutions.co.za.

We handle personal information in line with applicable South African privacy and data protection requirements, including the Protection of Personal Information Act, where applicable.

By using this website, submitting an enquiry, creating an account, placing an order or interacting with our services, you agree to the processing of your personal information as described in this Privacy Policy.

1. Who we are

This website is owned and operated by Onkabetse IT Solutions.

Business address:
No 255 Calvin Ngobeni Street
Namakgale
Phalaborwa, Limpopo, 1391
South Africa

Email: support@oitsolutions.co.za
Office line: 010 141 5640 / +27 10 141 5640

For privacy-related questions, requests or concerns, please contact us using the details above.

2. Information we collect

We may collect personal information when you use our website, place an order, create an account, contact us, request a quotation or subscribe to communications.

The information we collect may include:

• name and surname;
• company name;
• email address;
• phone number;
• billing address;
• shipping address;
• order details;
• payment-related information;
• account login details;
• customer support messages;
• quotation requests;
• IP address, browser type, device information and website usage data.

3. How we collect information

We collect information directly from you when you:

• place an order;
• create an account;
• complete checkout;
• submit a contact form;
• request a quotation;
• contact us by email, phone or WhatsApp;
• subscribe to updates or marketing communications;
• browse or interact with our website.

We may also collect technical information automatically through cookies, analytics tools and website security systems.

4. How we use your information

We use personal information for purposes related to operating our online shop and providing our products and services.

This may include:

• processing and fulfilling orders;
• confirming payments;
• delivering products;
• creating invoices and order records;
• responding to enquiries and support requests;
• preparing quotations;
• communicating about orders, stock availability, delivery or returns;
• managing customer accounts;
• improving our website, products and services;
• preventing fraud, abuse or unauthorised access;
• meeting legal, accounting and tax obligations;
• sending marketing communications where permitted.

5. Payment information

Payments may be processed securely by third-party payment providers or banking services. Onkabetse IT Solutions does not store full card details on this website.

Payment providers may process payment information according to their own privacy policies, fraud prevention processes, security requirements and payment terms.

6. Sharing of information

We may share personal information with trusted third parties where necessary to process orders, deliver products, provide services or comply with legal requirements.

This may include:

• courier and delivery companies;
• payment providers;
• suppliers and distributors;
• website hosting and IT service providers;
• analytics and advertising platforms;
• accounting, tax or legal service providers;
• law enforcement, regulators or authorities where required by law.

We do not sell your personal information to third parties.

7. Cookies and analytics

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, measure performance and support marketing activities.

We may use tools such as Google Analytics to understand how visitors use our website. These tools may collect information such as pages visited, device type, browser type, traffic source and user interactions.

You can control or disable cookies through your browser settings, but some website features may not work correctly if cookies are disabled.

8. Google services

We may use Google services such as Google Analytics, Google Search Console, Google Merchant Center and Google Ads to measure website performance, improve product visibility and support advertising.

These services may use cookies or similar technologies to collect website usage and interaction data. Google may process this data according to its own privacy policies and terms.

9. Email and marketing communication

We may send service-related emails about orders, invoices, delivery, returns, account activity or customer support.

Where permitted, we may also send marketing communications about products, offers or business updates. You may unsubscribe from marketing communications where an unsubscribe option is provided, or contact us to request removal from marketing lists.

10. Data storage and security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, email system or online service can be guaranteed to be completely secure. Customers are responsible for keeping their account login details confidential and for using secure passwords.

11. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law.

Order, invoice, tax and accounting records may be kept for the period required by applicable legal and business requirements.

12. Your rights

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information where legally allowed;
• object to certain processing of your personal information;
• withdraw consent where processing is based on consent;
• request that we stop sending marketing communications.

To exercise these rights, please contact us using the details listed in this Privacy Policy.

13. Third-party websites

Our website may contain links to third-party websites, suppliers, payment providers, couriers or external services. We are not responsible for the privacy practices, security or content of third-party websites.

Customers should review the privacy policies of third-party websites before submitting personal information to them.

14. Children’s privacy

Our website is intended for general business and consumer use and is not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent where required by law.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.

Continued use of the website after changes are published means you accept the updated Privacy Policy.

16. Contact

For questions, requests or concerns about this Privacy Policy or how we handle personal information, please contact Onkabetse IT Solutions:

• Email: support@oitsolutions.co.za
• Office line: 010 141 5640 / +27 10 141 5640